Hi,
Thank you for contacting us!

If you wish to have your personal identity number changed on an existing profile, we need documentation from the tax authority(skatteverket). (Not a copy of your ID, it needs to be a document from Skatteverket).

Log in to your "My pages" and upload the document under "My Profile" which you can find up to the right on the page:


When you have uploaded the document and saved it, please send us an email at kundservice@heimstaden.com with the following information:

“Hello my name is ....., I have changed my social security number and wish to update my existing profile. My account is registered with the fictitious social security number: YYYYMMDD-NNN . I have uploaded documents from the tax office. Greetings…………" 

You will receive a confirmation when the change has been made, and you can then log in with your new personal identity number and the same password as before.

If you have questions or need further help, don’t hesitate to contacts us again!

Sanna - KundserviceBesvarad: 13 November, 2018, 07:38
Uppdaterad: 5 June, 2024, 07:29