Taking over an apartment

We look forward to you moving into one of our apartments! Before the handover, you must have paid/registered:

• Rent for the first month
• The deposit/rental guarantee

Make sure to arrange this before scheduled takeover. Remember that the rent must be registered in our account in order for it to be considered payed. It is therefore adviseable to pay in good time before you take over an apartment.

After this is in order, you will be contacted by us in order to arrange a time to hand over the apartment. The takeover is normally scheduled between 09:00-15:00 on the day the contract period starts.

Upon the takeover, we will schedule a meet up in the apartment at an agreed time. Make sure to be precise, as we have several other appointments scheduled on the same day, and would not want to be late for our next scheduled appointments. We carry out an inspection with you to document the apartment's standard. A checklist is filled out and photos are taken. If any error or fault is discovered, an agreement on how to solve the issue must be made between the tenant and the employee responsible for the inspection. After the inspection, you have 14 days to report any errors and defects in the apartment that the landlord is responsible for rectifying.

Remember: Use always customer specifications number (KID-nr.) every time you pay, so that we can easily register your payment. You may get an interest fee if you don`t provide the KID number or any other kind of referance such as name, adress and apartment number etc, even if the invoice has been paid on time, as we are dependent on confirming upon who the invoice is payed by.

Feel free to contact us in our customer portal, MyHome or by email at kundeservice@heimstaden.no.