Security phone for emergencies outside our opening hours

Are you in need of assistance outside of our opening hours?

In a case of emergency outside from from our opening hours, contact our security phone number as listed below.

We emphasize that the security telephone should only be used in connection with emergencies such as water leaks, locking or key problems.

Emergencies
Larger water leaks must be rectified quickly to minimize damage. Water leakage from washing machine or dishwasher that does not work properly, are not considered as emergency cases. In case of a tight drain, we highly recommend that you first check the drain and water trap yourself. If the water is running off slow, it still is not counted as an emergency case.
Cases that apply to stoves not working properly are not considered as an emergency case either.

Lock and key problems
If you have locked yourself out of your apartment or have key problems, there will be a lock-in cost that you must approve and pay, when locking up after our office hours (16:00 - 08:00).

Contact us by:

• Calling our customer service:     23292900 ( 08:00 - 16:00)
• Calling our security telephone :  48060200 ( 16:00 - 08:00, all day on weekends and holidays) 
• Making a request in MyHome
• Send e-mail to kundeservice@heimstaden.no 

In the event of serious incidents
In the event of serious incidents such as fire, personal injury, violence etc., always call the emergency services first. The emergency numbers are as follows:
Fire: 110
Police: 112
Ambulance: 113