FAQs & Kundenforum

In English

• The monthly payment still hasn't been automatically withdrawn via SEPA, what to do in this case? 4 April, 2023 1
• A letter regarding Hydraulischer Abgleich 7 February, 2023 1
• When can I expect my caution deposit in my bank account? 26 January, 2023 5
• New bank account 14 November, 2022 1
• Tenant portal log in expired 20 September, 2022 3
• Apartment rental in Berlin 2 September, 2022 3
• What do I have to consider when viewing an apartment during Corona times? 27 July, 2022 1
• How to pay my deposit (Kaution)? 27 July, 2022 3
• Can I pay my rent via wire transfer? 27 July, 2022 1
• What is a credit check? 27 July, 2022 1
• What is the difference between NKM, BKM, BWM? 27 July, 2022 1
• What do I need to consider if I want to get a pet? 27 July, 2022 3
• I want to terminate my contract. How do I proceed? 27 July, 2022 3
• Are cellars and / or parking spaces part of the rental agreement for an apartment? 27 July, 2022 3
• What can I do if I need a barrier-free apartment? 27 July, 2022 1
• What can I do if I am annoyed/disturbed by noise or noisy neighbours? 27 July, 2022 1
• Who do I alert in an emergency? 27 July, 2022 1
• How do I heat and ventilate properly? 27 July, 2022 1
• To which account should I transfer my rent in the future? 27 July, 2022 1
• My Akelius lease is about to expire. Who do I contact at Heimstaden? 27 July, 2022 1
• Why is Heimstaden only getting in touch with me now after the akelius deal? 27 July, 2022 1
• What does Heimstaden intend to do with my apartment? 27 July, 2022 1
• Will Heimstaden sell my rental apartment as a condominium? 27 July, 2022 1
• How can I accommodate refugees in my apartment? 27 July, 2022 1
• What is a WBS document? 27 July, 2022 1
• How do I get an appointment for a viewing? 27 July, 2022 1
• What is a Schufaauskunft? 27 July, 2022 1
• Which documents do I have to submit for an apartment application? 27 July, 2022 1